If you have questions or concerns regarding this statement, you should first contact us via Customer Service e-mail or by calling 1-800-866-5737. If you prefer to write us our postal address is below.
ToolServe
2404 Gallatin Pike North
Madison, TN 37115
Email Customer Service
Welcome to the ToolServe website and online store. In order to make you feel comfortable and secure in our online store, ToolServe has taken numerous precautions to guard your security while making purchases online. Our goal is to make you feel as comfortable shopping here as you would from our retail showroom. For each visitor to our Web site, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
ToolServe’s privacy policy will inform you about:
- What personally identifiable information is being collected?
- How is the information being used?
- With whom do we share your information?
- How do I access, update, or delete my personally identifiable information?
- What information will be disclosed if required by law?
- What are cookies and how do we use them?
- What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
- What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
Privacy
What personally identifiable information is being collected?
When you visit the ToolServe Web site, in order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our site, during which you will be asked for your shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers track various technical details about your visit, such as you computer's IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you.
How is the information being used?
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.
With whom do we share your information?
In order to operate this Web site and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, sending you catalogs, conducting surveys, processing job applications, sending you e-mails and newsletters, and helping us decide whether to extend credit to you (for example, the ToolServe Bill Me Later option). We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own Privacy Statements which may give you additional protections, so you are encouraged to read those statements when presented to you.
We use Urchin, a service provider, to help us gather and analyze information about our customers (anonymous traffic, and from time to time, individual user activity) on our website. Urchin’s only role is to help us conduct our business and deliver the most relevant products and services. They are not permitted to use your personally identifiable information for any secondary purposes. If you would like to deactivate our ability to analyze your individual browsing and purchase behavior through the use of this service or find out more about our service provider, including its Privacy Statement and how to deactivate cookies, go here.
How do I access, update, or delete my personally identifiable information?
If you are a registered user of the Web site, you can manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your e-mail address, allowing you to opt-out of future e-mail messages from this Web site. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you prefer to manage your personal information via other means, you may contact us by postal mail at:
ToolServe
2404 Gallatin Pike North
Madison, TN 37115
or by e-mailing us.
What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
What are cookies and how do we use them?
A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. ToolServe uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience.
ToolServe also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame. For the convenience of our users, we also place a cookie on the users' computer when they log in to our talk forums. This gives the advantage of not having to log back in when moving between the talk forums and the rest of the site.
What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive e-mail from us in the future, please let us know by calling, sending an e-mail, or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company.
If you provide us with your e-mail address, you may receive messages about your order status, issues regarding the operations of this Web site, and messages from subsidiaries of ToolServe and other companies with operational relationships to ToolServe. You may modify your e-mail preferences by calling 1-800-866-5737 or, if you are a registered member at ToolServe.com, you may change them in the "My Account" section by clicking here.
If you provide us with your postal address, you may receive periodic catalogs from us, or other notices containing information about new products and services or upcoming events. We do not share e-mail addresses with any outside organizations for marketing purposes. If you do not wish to receive postal mailings from ToolServe, its subsidiaries, or third-party organizations, please let us know by calling, sending an e-mail, or writing to us at the above postal address. Please provide us with your exact name and postal address and state which lists you wish to be removed from so that we can be sure your information is removed from future mailing lists.
We will request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with information regarding your orders or requests for information. We do not share phone or FAX numbers with third parties for marketing purposes.
Security
What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
ToolServe values your business and is committed to doing everything possible to make our online ordering process secure. As always, our 100% satisfaction guarantee applies to any and all purchases from ToolServe.
Secure Ordering Process
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The ToolServe web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Don't worry if your browser is secure or not - if it is insecure, you will not be able to purchase on our online store.
Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.
If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-800-866-5737. Our fax number for orders is 1-615-826-4765. Or, send your order to:
ToolServe
2404 Gallatin Pike North
Madison, TN 37115
If you have any further question regarding your online security, please contact us at 1-800-866-5737 or e-mail Customer Service.
